Hi and welcome to The Business of Being a Virtual Assistant. I’m your host, Tiffany Parson and you’re watching and listening to episode number 2-11. All right. So today we’re gonna dive into three things your potential client needs to know before they hire you.
These are three important things that are going to help with some of the frustration you may be experiencing if you’ve ever had someone reach out to you to ask, hey, I heard you’re a virtual assistant, what do you do? This for me is like one of those things where I know that if they’re asking me what I do, then I haven’t made it clear enough what I do.
People should not ask, what do you do?
They should know and a virtual assistant shouldn’t be all things to all people. Your specific virtual assistant business should not be all things to all people.
It should be clear what types of services you provide. Either you’ve said it actually laid it out or the topics that you talked about in some way, either on social media or blog different places, like that, how they should know what you do.
But we may, you know, we’re gonna get people that may miss it or we haven’t been putting it out there enough. They don’t know exactly what we do. It’s important that we make it known.
Let’s say you’ve been doing that, you make it known what you do, but they, you know, schedule a call. What would you like? Three things you would like for them to know beforehand.
Let me give you three things that would be really helpful for you and what they should know before they come to you. And these will be three good questions for you to ask in your own way so that you can get to the answer during your discovery call.
Okay, the first one, it’s basically why they are there in the first place. The first thing that clients should know or need to know beforehand is what they want to get as a result of working with you? What do they want to get as a result of hiring you as a virtual assistant?
What do they want out of it? Why are they there? And they may automatically ask you but before they start asking you what do you do, find out, what are they looking for? Right.
Number two, if they know what they want out of working with a virtual assistant, they know you know why they’re there, what their what their needs are, then they’re gonna know what is needed for that to happen.
What do they need to hand off to you? What do they need to provide? They may have a general idea of what they need to provide, but specifics you can give them as well.
For example let’s say a client needs you, they need some support when they do webinars and what they want to get out of that is not having to do double work where they’re having to present the webinar but also be tech support.
Also send out reminders. Also make sure people have their login information. Some people are coming in late, some people can’t find their login this way. They’re not having to be the presenter and back office at the same time. They don’t want to do that. So the results they want is to be able to just simply focus on presenting the webinar and know that all the back stuff is being taken care of.
If that is the case, they will know what they need to give you in order to make that happen. They’ll know okay, I need to make sure that you have the login or know where to get it to you. Give to people. I’ll make sure you have access to the email where people send their requests if they need help, I’ll make sure that you have all the details in case anyone asks questions related to the webinar.
Some things that they might not know in this category as far as handing off as they might not know. It’s a good idea to send out a certain number of reminders. It’s a good idea to send out the link, like minutes if not seconds before the call starts because people forget or just make sure those are set up.
Maybe they know that but maybe they need you to remind them to set those things up. This is where you can contribute to the things that they hand off to you by letting them know there’s some small details that your experience will guide you and help you in. But initially, because they know what they want out of it, they’ll know, okay, I need to give you this, this and this, they may say, is there anything else that you need and then you’ll know, okay, do you have this, this and that the last thing, if they know the result that they want to get out of working with you, they know what all they need to give you to make it happen.
The number three is how soon do they want it to happen? When is the webinar? When would you like for me to start diving into your emails? When would you like for us to start scheduling for your social media? How soon do you want to start seeing a result? If the webinar is tomorrow?
The webinar is next week. This may be a red flag that your client is going to be last minute. If their last minute when they first hire you, they’re gonna be last minute down the road when they’re used to working with you on a regular basis.
These three things that your client gives you during the discovery call because either they tell you outright or you’re gonna ask them because they should know ahead of time. Will give you an indication of what it’s going to be like to work with them. This is where you get to decide, is this the client I want to work with?
Is this client ready for me? If this client is not quite ready, am I willing to help the client get ready for me or is this an outright no. This is definitely not gonna work out by finding out these three things that your clients should already know will help you and guide you in making the decision as to whether it’s the right client for you.
So I hope this helps. I’ve decided in 2022 just to make podcast episodes a little shorter. Based on our data from past episodes, I would say the average is like a 10 minute listen. So I’m gonna do my best not to talk so much unless we have a really intense conversation that needs to be had.
So anyway, you have a wonderful and fantastic day.